Policies
Returns & Refund Policy
If something is wrong with your print, we make it right.
Returns & refunds
- Damaged, defective or misprinted prints: 30 days. If your print arrives damaged, defective, misprinted, or isn’t what you ordered, email vorodenis6@gmail.com within 30 days of delivery with your order number and a photo of the print (and the packaging, if it was damaged in shipping). You choose a free replacement or a full refund, including any shipping you paid. You don’t need to send the print back, and you never pay return shipping.
- Change of mind or wrong size: because every print is made to order just for you, we don’t accept returns or exchanges for a change of mind or a wrong size choice. Not sure which size is right? Email us before you order and we’ll gladly help, or see our size guide.
- Cancellations: email us within 24 hours of ordering. If your print hasn’t gone into production yet, we’ll cancel the order and refund it in full.
- How refunds are paid: approved refunds are issued within 3 business days to your original payment method through Stripe. Your bank or card issuer usually shows the refund within 5–10 business days.
- Custom commissions: nothing is printed until you approve the preview. After you approve it, the same damaged/defective/misprint coverage applies.
See also our Shipping policy.
Contact us
Sparrows Art Studio (PNW CONSULT LLC)
PO Box 1754, Milton, WA 98372, USA
Email: vorodenis6@gmail.com
Phone: 253-880-7234